Privacy Policy

Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact Details:
Telephone: 07739881585
Email: hello@mightymenopause.co.uk

If you have questions about this privacy notice or how we handle your data, please contact our data lead using the details above.

What Information We Collect, Use, and Why

We collect or use the following information to provide and improve products and services for clients:

·       Names and contact details

·       Addresses

·       Gender and pronoun preferences

·       Occupation

·       Date of birth

·       Marital status

·       Third-party information (e.g., family members)

·       Payment and transaction data

·       Website and usage data

·       Health information (including medical records)

·       Compliments or complaints

·       Video and audio recordings

We may also collect this information for:

·       Information updates and marketing (with your consent)

·       Legal compliance

·       Protecting client welfare

·       Handling queries, complaints, or claims

We only collect the minimum personal data necessary for the purposes described, and we take reasonable steps to keep it accurate and up to date.

Health data is classed as special category data under Article 9 of the UK GDPR. We will only process this data where we have a lawful basis to do so and where one of the specific conditions set out in Article 9(2) applies. This may include explicit consent, the provision of health or social care, or where it is necessary to protect your vital interests.

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for processing personal data:

·       Consent – with your clear and informed permission.

·       Contract – necessary to deliver our services or enter into an agreement with you.

·       Legal obligation – required by applicable laws and regulations.

·       Legitimate interests – when necessary for running our services, provided it doesn’t override your rights.

·       Vital interests – in emergencies affecting health or safety.

Your rights include:

·       Access, rectification, erasure, restriction, objection, portability, and withdrawal of consent.

For full details of your rights, visit the ICO’s guidance: https://ico.org.uk/your-data-matters

To exercise these rights, contact us at hello@mightymenopause.co.uk.

We do not use your personal information for automated decision-making or profiling.

How We Store and Protect Your Information

Your personal data is stored securely in line with data protection legislation. We use secure systems that are password-protected and, where applicable, encrypted. Only authorised personnel have access to your information.

We may store your data in the following ways:

·       Digitally, using secure practice management software or encrypted cloud-based storage solutions

·       In physical form, such as paper consultation notes, which are kept in locked cabinets within secure premises

We also:

·       Use data processors (e.g. Sarah Thomas) who are contractually bound to store and process your data securely and only on our instruction

·       Ensure regular data backups and have procedures in place to respond to data breaches, should they occur

·       Do not transfer your data outside the UK unless adequate safeguards are in place, such as approved international data transfer agreements

By implementing these measures, we aim to protect your data against loss, misuse, unauthorised access, or disclosure.

Retention of Information

We store personal information for 7 years after the date of your treatment or until you are 25 years old if treated while under 18. This is necessary to comply with our contractual and insurance obligations.

Sharing Your Information

We share information with:

·       Data processors (e.g., Sarah Thomas for storing consultation data)

·       Emergency services

·       Legal authorities

·       Public platforms (only with explicit, separate consent)

Use of Recordings

We may record audio or video calls (such as Zoom consultations) when necessary and only with your prior consent. These recordings are used for service quality, training, or safeguarding purposes and are stored securely.

In any other case, video or audio recordings (including those in private or staff-only areas) are only used in exceptional circumstances and with appropriate signage or internal policy. These are typically for safety or compliance purposes.

Cookies and Website Tracking

We may collect information through cookies or other similar technologies when you use our website. This may include your IP address, browser type, and how you interact with the website. You can manage cookie preferences through your browser settings. For more details, see our cookie policy (if available).

How to Complain

We aim to resolve all data concerns promptly. If you’re concerned about how we use your data:

1.     Contact us at hello@mightymenopause.co.uk

2.     If unresolved, you can raise a complaint with the ICO:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Where Your Information Comes From

We collect your personal information from the following sources:

·       Directly from you (e.g. when you complete a form, make an enquiry, or book a service)

·       Marketing platforms and list providers (where you have opted in)

·       Suppliers and third-party service providers we use to operate our business (e.g. secure payment systems, website analytics, and cloud-based tools)

Last updated: 2 May 2025